Davis Family Chiropractic, PLLC

Effective Date: January 1, 2025

At Davis Family Chiropractic, PLLC, we are deeply committed to protecting the privacy and confidentiality of your personal information. This Privacy Policy describes how we collect, use, disclose, and safeguard your information when you interact with our practice, including through our website, patient forms, and communication channels. By engaging with our services, you agree to the terms outlined in this policy.

1. Information We Collect

We collect the following types of information when you interact with Davis Family Chiropractic, PLLC:

Contact Information: Your name, email address, phone number, mailing address, and other contact details provided through our forms or communications.
Health and Treatment Information: Information relevant to your chiropractic care, as provided by you or collected during your visits.
Communication Content: Messages, emails, and other communications you send to us.
Form Submissions: Information you submit through our online or in-office intake forms, opt-in forms, and scheduling pages.

2. How We Use Your Information

We use the information we collect for the following purposes:

To schedule and confirm appointments, including sending appointment reminders via SMS, email, or phone.
To communicate service-related updates, follow-ups, and administrative messages related to your care.
To respond to your inquiries and provide patient support.
To process payments and manage your account.
To improve our services and patient experience.
To comply with legal and regulatory obligations.

3. Information Sharing and Disclosure

No mobile information will be shared with third parties or affiliates for marketing or promotional purposes.

Text messaging originator opt-in data and consent will not be shared with any third parties, except for aggregators and providers of the text messaging services used to operate our communications.

We do not sell, rent, or distribute your personal information to third parties for their marketing or promotional purposes. Information may only be shared in the following limited circumstances:

Service Providers: We may engage trusted third-party service providers (such as scheduling platforms, billing processors, and technology vendors) solely to help us operate our practice. These providers are contractually required to maintain the confidentiality and security of your information and are prohibited from using it for any other purpose.
Subcontractors and Support Services: Sharing with subcontractors providing direct support services to our practice (such as customer service or technical support) is permitted only to the extent necessary to deliver those services.
Legal Requirements: We may disclose your information if required by law, court order, regulation, or legal process.
Business Transfers: In the event of a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction, subject to the same privacy protections.

All other use cases and categories — including text message originator opt-in and consent — are excluded from information sharing with third parties.

4. SMS / Text Messaging Communications

Opt-In

By completing and submitting our opt-in form and checking the applicable consent box(es), you agree to receive text message communications from Davis Family Chiropractic, PLLC. The types of messages you may receive depend on the checkbox(es) you select:

Non-Marketing Messages: Appointment reminders, service-related updates about your care, responses to your inquiries, and account information.
Marketing/Promotional Messages (optional, separate consent): Special offers, discounts, new service announcements, or other promotional content — only if you have explicitly opted in to this category.

Message Frequency

Message frequency varies depending on your appointments, account activity, and preferences. You will not receive unsolicited messages.

Message and Data Rates

Standard message and data rates may apply depending on your mobile carrier and plan.

Opt-Out Instructions

You may opt out of text message communications at any time by replying STOP to any message you receive from us. Upon receipt of your STOP request, we will send a one-time confirmation message and you will no longer receive text messages from Davis Family Chiropractic, PLLC, unless you re-subscribe.

Help

If you need assistance, reply HELP to any text message or contact us directly at the information listed in Section 8. You may also text OPTIONS for a list of available commands.

Re-subscribing

If you have opted out and wish to receive messages again, you may reply START to a previous message or contact our office directly.

Carrier Disclaimer

Davis Family Chiropractic, PLLC is not liable for delayed or undelivered messages. Delivery of messages is subject to effective transmission by your mobile carrier.

5. Data Security

We implement reasonable administrative, technical, and physical security measures to protect your personal information against unauthorized access, disclosure, alteration, or destruction. While we work hard to protect your information, no method of transmission over the internet or electronic storage is completely secure. We cannot guarantee absolute security.

6. Data Collection Through Forms and Digital Interactions

We collect personal information through the following means:

Online and in-office intake and opt-in forms completed by patients or prospective patients.
Scheduling and appointment booking pages.
Email and direct communication with our staff.

Information collected through these forms is used only for business operations and communications as described in this policy.

7. Your Choices and Rights

Opting Out of Communications: You may opt out of non-essential communications at any time by following the opt-out instructions provided in each message or by contacting us directly.
Access and Correction: You may request access to or correction of personal information we hold about you by contacting us using the information below.
Data Deletion: You may request deletion of your personal data, subject to any legal or regulatory requirements that require us to retain certain records.

8. No Sale or Distribution of Personal Information

Davis Family Chiropractic, PLLC does not sell, trade, rent, or otherwise distribute your personal information to any third party for marketing, promotional, or commercial purposes. This includes but is not limited to your name, phone number, email address, health information, and text messaging opt-in data.

9. Changes to This Policy

We may update this Privacy Policy from time to time. When we do, we will revise the effective date at the top of this page. We encourage you to review this policy periodically to stay informed about how we protect your information.

10. Contact Information

If you have any questions, concerns, or requests regarding this Privacy Policy, please contact us:

Davis Family Chiropractic, PLLC
7901 Strickland Road, Suite 115
Raleigh, NC 27615
Email: [email protected]
Number: +1 984-374-1424

By engaging with our services — whether in person, online, or through text message — you acknowledge that you have read and understood this Privacy Policy and consent to the collection, use, and limited disclosure of your information as described herein.